Yesterday I received my replacement phone. It was literally shipped over night and waiting for me when I returned from a long day of working 8:30am-6:30pm. Instead of setting it right away, I did some chores and took bath (shout out to the husband that took the kids out for the evening so I could enjoy a few moments). I finally decided to open the package and set up my phone. I asked the insurance company to activate it before sending it so I was sure it would be an easy process. When I was finally done, I texted my best friend “I’m back in business.” She replied, “Who is this?” Oh no! She sent me a screen shot and it turns out that the phone I received was activated for a different number. I called my network provider and they said they couldn’t do anything to fix the situation. I then tried calling the phone insurance company, but they were closed for the evening. Grr!
As soon as they opened up today, I called them again. Typically I try to be nice to customer service representatives since its not their fault that what ever is happening occurred. I was told, “We are sorry for the inconvenience but we are going to have to send you another phone. It will arrive on Monday!” Ridiculous, right? I was okay with that because mistakes happen especially when you ship a phone in the middle of the night. What I am not okay with is that they refused to waive the $200 deductible I am paying. I talked to them at length and the best they could do for me was a $25 gift card for my troubles. Better than nothing, but still very annoying. I then called my network provider to let them know what horrible service I had received from the company they contract with. They also told me that they couldn’t do anything about the $200 that will be on my October bill, but issued me a $25 credit on my billing account. The whole thing took about an hour of my life to get sorted out, but it was worth the gift card and credit I received.
I think I need another relaxing bath! Have you ever been compensated for horrible service?